Website: https://www.bpesa.org.za

BPESA is a not-for-profit member based organisation that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets.

Our purpose is to market South Africa to the world as an attractive place to offshore their business processes, thereby stimulating local job creation, particularly for unemployed youth, and coordinating industry role players to provide a sustainable supply of suitably skilled people to enable the sector to remain competitive and to grow.


* BPESA promotes domestic and foreign investment into the Global Business Services Sector in South Africa and works with its partners across national and local government and investment agencies as well as social partners to stimulate economic growth, new job creation and skills development.

* We provide market information and research to our stakeholders.

* We plan, manage and co-ordinate the implementation of strategic skills initiatives to up-skill, re-skill and future-skill our workforce.

* We mobilise and engage our members and partners to collaborate and participate in industry activities to stimulate demand, build a sustainable supply of skills, and contribute to the growth and transformation of the economy.

* We are a liaison point between industry members and local, provincial and national government where we lobby for policy alignment and other support for the development of the sector.

South Africa offers global brands and BPO's an alternate GBS geographical destination for high quality, affordable CX English services across voice, back office, professional services and increasingly Digital and ITO support.

Working across all industry segment with success in the Retail, ICT, Telecommunications, Utilities & Energy, Financial Services, Health-Care & Medical, Education, Travel & Transport, Shared Services and BPO sectors.

Some of BPESA's and South Africa's GBS accolades include;

  • Host to more than 100 top global brands from seven continents, serviced across six top cities in South Africa;
  • Rated the top preferred Global BPO offshoring destination in 2021 and 2022, in the Ryan Strategic Advisory annual survey;
  • IAOP / Rockefeller Foundation Global Impact Sourcing Award Winner for Impact Sourcing Influencer: Harambee Youth Employment Accelerator, in partnership with BPESA: 2019; and Top IAOP Impact Sourcing Influencer 2022
  • World Economic Forum Ranked South Africa 1st amongst peer delivery locations in “Financial System”: 2019
  • World Economic Forum Ranked South Africa 1st in “Technological Readiness” for digital revolution, in Africa: 2019
  • Global Sourcing Association Award Winner in 2018;
  • Global pioneer, leader and conveyner for the International Customer Contact Centre Standard ISO 18295-1:2017
  • A founding member of the Global Impact Sourcing Coalition (GISC)

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