Website: https://www.bpesa.org.za

Founded in: 2017

140 Member Companies

Working in industries of; Retail, ICT, Telecommunications, Utilities & Energy, Financial Services, Health-Care & Medical, Education, Travel & Transport, Shared Services, BPO.

Focusing in BPO with a focus on English language based customer experience (CX) services, Shared Services, Digital and ITO.

Some of BPESA's greatest work includes;

  • Host to more than 100 top global brands from seven continents, serviced across six top cities in South Africa;
  • Rated 2nd most preferred Global BPO offshoring destination in 2020, for the third consecutive year, by Ryan Strategic Advisory;
  • IAOP / Rockerfeller Foundation Global Impact Sourcing Award Winner for Impact Sourcing Influencer: Harambee Youth Employment Accelerator, in partnership with BPESA: 2019;
  • World Economic Forum Ranked South Africa 1st amongst peer delivery locations in “Financial System”: 2019
  • World Economic Forum Ranked South Africa 1st in “Technological Readiness” for digital revolution, in Africa: 2019
  • Global Sourcing Association Award Winner in 2018;
  • Global pioneer and leader in International Customer Contact Centre Standard ISO 18295-1:2017
  • A founding member of the Global Impact Sourcing Coalition (GISC)

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