Paul Raddon

Head of Global Services Operations at HSBC

Speaker for the Changing Operating Models and Footprints Session

Paul Raddon is the Head of Operations, Global Service Centres, based in Hyderabad, India.

Operations colleagues provide processing, oversight and delivery of services for customers of HSBC’s global businesses, and a majority of them work in a network of GSCs across India, China, Malaysia, Philippines, Sri Lanka, Egypt and Poland, which is led by Paul.

Since joining the HSBC Group in 1986, Paul has worked in various Operations and IT roles across Asia, the Middle East, Europe, and Latin America. 

Describing himself as 'change focused and customer obsessed’, Paul has managed several transformation programmes including standardising the operating model and systems across a number of regions, and leading HSBC Group’s divestiture programme as Head of the Regional Transaction Office. Previous to his current role, Paul was the Head of Operations for MENAT, based in Dubai.

A married father of two children, Paul is passionate about travel and sport. He still finds time to play rugby.