Paula Kennedy 

Vice President Concentrix Solv Crowdsourcing Platform

Speaker for the Online Work Services

Paula Kennedy-Garcia is Vice President at Concentrix and is charged with Concentrix’ latest disruptive play in customer management, Solv™, a multi-award winning innovative technology platform that creates an enhanced customer support ecosystem with crowdsourced support. Paula has been in this CX solution industry for more than 20 years, building career across many facets of business before she her current role in the emerging digital space.